[No experience required] User Support - Office work using English

Job Description

■Job Description You will respond to user inquiries regarding global payment services via phone, chat, and email. Since we value polite responses, the number of inquiries handled is about 8 to 10 per day. We focus on each inquiry and cherish the relationship with users who have implemented our payment services. Therefore, we strive to understand the true needs of the users rather than just providing simple answers, and we aim to make optimal proposals. ■Language and Training System The users implementing foreign currency payment services are in Japan. Therefore, inquiries will be handled in Japanese, but the company developing the payment service is a global enterprise. Thus, it is necessary to understand detailed materials and daily system update information in English. There is a detailed training program regarding the know-how of handling inquiries and the specifics of the foreign currency payment service, so even beginners can confidently engage in the work. In fact, many of the current members have improved their skills from being beginners. ■Job Points - This is a team that values polite responses. - It’s okay if you want to use English at work but are not confident in speaking. In fact, we welcome that. - If you lack confidence in IT knowledge, there is a solid training program available. - What’s important is the willingness to learn and the desire to understand customer needs and make optimal proposals. ■Job Satisfaction: - You can improve your skills even from being a beginner. - You can acquire knowledge about the operations of an advanced web service company. - You can be in a very global environment within a Japanese company, with members from over 15 countries. - Our team has a very high customer satisfaction rate due to our careful work and is highly regarded among vendors worldwide. Would you like to take advantage of this opportunity to contribute to the success of clients and be part of a leading web company in the world? ******************************************* 【Selection Process】 ▼Document Screening ▼1st Selection (Interview, Language Test, Aptitude Test) ▼Final Selection (Interview, Research Quiz) ▼Job Offer *The flow and number of selections may vary depending on the situation. Required Skills ■Ability to write business emails in Japanese ■English Skills: TOEIC score of 650 or higher, reading and writing only is acceptable ■Experience in customer service (sales, administration, hospitality, etc.) - No nationality restrictions - No new visa support (renewals are possible) ■Business PC Skills, IT Literacy - Touch typing, business emails, Excel, PPT, Word (creation and input) - IT and internet literacy to the extent that you can research and use it on your own. Preferred Skills - Experience using a PC (can be from student days or personal life) - Efforts to acquire IT skills Desired Personality ■Those who want to support customers and feel rewarded by helping those in need. ■Those who have studied English and want to challenge themselves in an environment where they can level up. ■Those who are willing to put in the effort to improve their IT skills. ■Those who want to establish their career through customer negotiations. 【Salary】 Monthly salary: 250,000 to 340,000 yen, including fixed overtime of 30 hours per month (45,700 to 62,100 yen) 【Employment Type】 Full-time employee 【Work System】 ■Working Hours: Shift system 8 hours of work between 9:00 and 20:00 (Pattern ① 9:00~18:00 / ② 11:00~20:00) *Overtime is about 10 to 20 hours per month. Due to the shift work, it generally does not occur. *During training (about 3 months), work will only be from 9:00 to 18:00 on weekdays. ■Working Days: 5-day shift work (2 days off per week) *Shift work includes weekends, holidays, year-end and New Year, and GW. *There are condolence leave and paid leave (can be taken in units of 1 day, half-day, or 1 hour). 【Probation Period】 Yes (6 months) *No change in conditions 【Benefits】 ■Welfare - Complete social insurance - Salary increase available - Commuting allowance (up to 30,000 yen per month) - Health checkup (basic items + options for women) - Care leave - Maternity leave/Childcare leave *100% acquisition rate, many achievements for both genders - Maternity and childcare follow-up system - Break room, nap room (rest room) available - Free drinks, office convenience store, etc. - Welcome back system after leave - Support system for inter-departmental exchanges - Employee stock ownership plan ■Training and Career Support System - New model business creation system - Qualification acquisition support system - Foreign language learning support system - Internal recruitment system - Internal study abroad system - Goal/Action feedback system - Review (1on1) - Quarterly company-wide meetings - Disclosure of mid-term management plan - Various committee systems - Club activities, etc. 【Work Location】 Gotanda, Tokyo