Earthquake(地震)
Obtain a copy of any information pamphlets or disaster prevention maps provided by your municipality and determine which evacuation area is closest to where you live.
Your municipality may also provide a road map that specifies evacuation routes to help you get to evacuation areas. It’s important to obtain one of these as well if available.
Fires(火事)
Attempt to put out small fires immediately using a wet blanket or towel. If unsuccessful, notify the fire department by calling 119 and evacuate the area immediately. When evacuating the area, notify nearby residents by shouting that there is a fire. Also note that closing doors and windows can help prevent the spread of a fire.
Power outages(停電）
In the event of a power outage, first check to see if the whole neighborhood is affected or if it is only your property. If it is only your property, check your breaker box and make sure the circuit breaker hasn’t tripped. If the circuit breaker has tripped, unplug all of your appliances and reset the circuit breaker. If it trips again, there may be a short circuit and you should contact someone from management.
Gas leak(ガス漏れ）
If you smell gas you should open the doors and windows to ventilate the area and shut the gas off at the meter. Sparks, flame, etc. should be avoided to prevent explosions. Do not turn on ventilation fans or lights. Contact the gas company immediately. Check the connections on gas appliances regularly and make sure that the rubber gas pipes stay in good condition. If anything seems out of the ordinary, contact the gas company immediately.
Water leaks(水漏れ）
Turn the water off immediately and wipe up any excess water. If the water has seeped into the floor, notify the person living below you immediately. The majority of water leaks are a result of washing machine drainage issues or rain coming in through a window left open. You should regularly check to make sure that your washing machine, sink, and other drains are functioning properly.
Burst water pipes due to freezing(凍結による水道管の破裂)
Water pipes may burst due to freezing in cold areas. Talk with someone at management about measures you can take to prevent this.
Lost keys(鍵の紛失）
Lost keys can result in you being a victim of burglary. If you lose your keys, you should contact the estate agent immediately. Actions taken will depend on the situation, but if it is during business hours you may be able to receive a loaner or replacement key.
Burglary(盗難）
If someone has broken into your property, notify the police immediately by calling 110. If your bankbook, credit cards, cash cards, etc. have been stolen, contact your bank or financial institution immediately to prevent unauthorized usage. It’s important to lock up properly when going out, even if only for a few minutes.
